Legal Policies

Terms and Conditions

When placing an order with Efficient Energies, you are automatically accepting our terms and conditions. Your existing statutory rights will not be affected by these conditions.

These Terms and Conditions determine your relationship with Efficient Energies. Please ensure you read them carefully as they will affect your rights and liabilities under the law. Your refusal to agree to any of these terms will mean you cannot place an Order for Service with us.

All Orders for Services that have been accepted by Efficient Energies will be subject to our following Terms and Conditions. These will form part of and will determine the contract of service. Any inclusion of any alternative Terms by you which dispute, alter or add to these Terms will not be accepted by Efficient Energies.

1. Orders

1.1 When an Order for a Service is placed by you, we will regard this as an offer by you to purchase the Service subject to these Terms and Conditions. We are not obliged to accept your offer, at our own discretion.

1.2 We will email you an Order Acknowledgement when we have received your Order. This is not an order confirmation nor is it an order acceptance by Efficient Energies.

1.3 We will accept your offer and create a Contract with you by sending to you an Order Confirmation once we have confirmed availability of the Service you have requested.

1.4 The Order Confirmation is binding on you unless there is an inadvertent discrepancy between the Service that you ordered and those detailed in the Order Confirmation. It is your responsibility to notify us of any discrepancy as soon as you become aware.

1.5 Once you have placed an Order with Efficient Energies, you are undertaking the task to ensure that:

(a) every detail you have provided to us for the purpose of purchasing the Services are correct.

(b) the debit or credit card that is used by you to make a purchase from Efficient Energies is owned by you, that you have authorisation to use it, and that you have sufficient funds or credit facilities to cover the cost of the Services you order from Efficient Energies.

2. Prices and Payments

2.1 All of our prices include VAT.

2.2 Services are invoiced at the price stated on the website at the time you place your Order.

2.3 We hold the right to amend our prices from time to time.

2.4 We will not supply Services to you until we have received payment in full, unless we have made a prior arrangement.

2.5 Payment for services should be made prior to inspection or service to confirm your booking. If not, your booking will be set as ”provisional” and can be rescheduled or cancelled at our own discretion, until your booking slot is confirmed by making a payment.

2.6 Efficient Energies accept all major debit and credit cards.

3. Time allocation for Assessments

Efficient Energies allocate up to a 4-hour time slot from Monday to Friday for your Assessment, and these are on a first come, first serve basis. The engineer may arrive at any time from the start of your slot to the end of your allocated time slot. Sometimes your Engineer may have to re-schedule an appointment due to unforeseen circumstances. If this is the case, we will try to contact you to re-schedule another appointment at the earliest, mutually convenient time for both of you.

4. Missed Appointments

Please contact us at the earliest instance if you are unable to keep or attend a service appointment. If less than 24 hours’ notice is given to cancel a pre-arranged appointment, you may incur an administrative charge of £25.00 inc VAT.

A Non attendance Fee or a Call Out fee will be charged in the following instances:

The Engineer cannot gain access to property within 15 minutes of their arrival.
The wrong address was provided for the inspection,
A person under the age of 16 years is alone in the property,
For any reason the inspection cannot be carried out where the engineer is not at fault

You will incur a £25 charge per property, per engineer.

Please be aware that all terms and conditions within this contract will apply to any third party who is at the premises on your behalf e.g. if your tenant is providing the Assessor access to the property, then the same terms will apply to this tenant.

5. Parking Availability

You must ensure there is parking available for the EPC engineer. Residential parking permits or bays must be provided to the engineer if the property to be inspected falls within a restricted parking zone.

6. Liability
6.1 Efficient Energies does not accept any liability for any error in an Energy Performance Certificate, which is made because of any error or inaccuracy that is on a public register. We will not be liable for any information within an Energy Performance Certificate, which is based on information that has been obtained from a third party.

6.2 We will not accept any responsibility for any inaccuracy or error stated within the Energy Performance Certificate that is based on incomplete or inaccurate information that has been supplied by you.

6.3 Efficient Energies will not be held liable for any loss, damages, costs or expenses caused directly or indirectly by a delay in a delivery of Service to you (even if this is caused by our negligence).

6.4 Efficient Energies will not be liable for any loss of profits or savings (actual or anticipated), loss of business, loss of opportunity or for any special, indirect or consequential loss whether arising from a breach of these Terms and Conditions or by negligence in performing the Services even if we were advised of or were aware of the likelihood of such loss occurring.

6.5 Our culminative liability to you for any direct loss that arises from our being in breach of these Conditions or negligent during the performance of the Services will not exceed the original cost of the Service.

6.6 By placing an Order of Service, you are confirming that you require us to complete an Energy Performance Certificate and replace any current and active Energy Performance Certificates that may already exist, even if no changes have been made to the property or report.

7. Insulation Evidence and Report Errors

7.1 In the case of an Energy Performance Certificate, you agree to have any insulation evidence (see our FAQ’s/Evidence to see what type of evidence you can provide), before or at the time of inspection, to make available to the assessor. If the evidence has not been provided to our assessor in time, this may result in insulation being recorded as ‘no insulation’ or ‘unknown’, which will have a negative effect on your EPC Rating.

7.2 If you note an error within the Energy Performance Certificate either with the rating, recommendation or address, you agree that you will highlight this within 3 months of booking the Service. We are unable to make any amendments to your report after this date.

8. Terminating a Contract

8.1 Efficient Energies has the right to terminate an Assessment at any time, at our own discretion.

8.2 Efficient Energies has a ‘zero tolerance’ policy towards any aggressive or rude behaviour, racism, nationalism, sexism, homophobia, ageism or any abusive conduct that is directed towards any of its Assessor’s or Staff. If an Assessor is subjected to any of the above by the client, or third party acting on behalf of the client i.e. a tenant, they will leave the property immediately and a £35 admin fee will be charged to the client.

9. Cancellations and Refunds

9.1 You are permitted to cancel your Order until, but no later than 24hrs before an Assessor is due to visit the property.

9.2 A service must be cancelled with Efficient Energies by sending a written notice of cancellation by e-mail to info@efficientenergies.co.uk.

9.3 When an Order is cancelled by you, Efficient Energies will refund you within 30 days from the date your Order was cancelled. An Admin Fee may be charged to process the refund.

9.4 The Service and turnaround time of 48 hours, that is described on our website, is not guaranteed and you accept that adherence to this may not always be possible. You must notify Efficient Energies in writing, as soon as is reasonably practicable, if you have not received the described service. The full Service fee may not be refundable to you if your order is cancelled in relation to Service or turnaround time not being as described, and a partial refund may be issued at the discretion of Efficient Energies

9.5 It is your responsibility to ensure that the Service you have ordered is necessary and is the correct Service for your individual needs. If you cancel your order due to there being an existing Energy Performance Certificate for the property or because the Service ordered was incorrect or unsuitable or no longer needed for any reason, you will not be entitled to a full refund of the Service fee, regardless of whether or not an Assessor has visited the your property.

10. Force Majeure

10.1 Efficient Energies will not be deemed to be in breach of contract or be held liable by any reason of delay in performing or any failure to perform any of our obligations regarding the Services, if this failure or delay was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond our reasonable control: act of God, explosion, flood, tempest, fire or accident; war, threat of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes (whether involving our employees or of a third party.

10.2 If we cannot provide you with the agreed services within a reasonable time because of circumstances outside our control, a new timescale will be agreed with you for the Service to take place or either party can decide to terminate the Order, which will result in the return of any prepayments that you have made.

11. Pricing Errors

Efficient Energies tries to ensure all pricing displayed on our website is correct. In the event of an error, we will be entitled to terminate the contract, even though we may already have accepted your Order and/or received payment from you. In that event, our liability will be limited to returning of any money that you have paid in respect of the Order.

12. Quotations

12.1 The final quote that is agreed upon between you and Efficient Energies represents a written contract for the specified assessment to be carried out.

12.2. Any verbal agreement made between you and Efficient Energies is not covered by the contract and will only be valid if it has been written into said contract. The agreement is made between the client and Efficient Energies. The client is identified as the name on the quotation.

12.3 Any quote is subject to adjustment if there are any changes to the nature or scope of the work that is requested. The quote will not be amended without first consulting the client.

12.4 All quotes are valid for 14 days from the date it is issued.

13. Data Protection

Your data will be:

13.1 Used fairly, lawfully and transparently.

13.2 Used for specified, explicit purposes.

13.3 Used in a way that is adequate, relevant and limited to only what is necessary.

13.4 Accurate and, where necessary, kept up to date.

13.5 Kept for no longer than is necessary.

14. General Terms of Business

14.1 Only an Authorised Efficient Energies official can make any variation to this Agreement which must be made in writing and must be signed.

14.2 If any part of these Terms is deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Terms and shall not affect the validity and enforceability of any of the remaining provisions of the Terms.

14.3 No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

14.4 You confirm that, in agreeing to accept the Terms, you have not relied on any representation save insofar as the same has expressly been made a part of these Terms and you agree that you shall have no remedy in respect of any representation. Nothing in these Terms shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a part of the Terms.

14.5 These Terms shall be governed by the relevant laws of the United Kingdom and construed in accordance with the relevant laws of the United Kingdom and you irrevocably submit to the exclusive jurisdiction of the relevant courts of the United Kingdom.

14.6 If you have any complaints with the Goods or Services provided by us please e-mail to info@efficientenergies.co.uk

15. Definitions

15.1 ‘Contract’ is any contract between you and Efficient Energies for the purchase of Services that, by default, incorporate these terms.

15.2 ‘Services’ is defined as the service provided by Efficient Energies to you.

15.3 Order’ is defined as an order of a Service that is made by you in, which includes all written Terms and Conditions.

15.4 ‘Normal Working Hours’ are 09:00am – 17:00pm, Monday to Friday.

15.5 ’48 Hours’ means your EPC certificate will be produced within 2 working days, after the Assessment has taken place.

15.6 ‘Order Confirmation’ is defined as our written acceptance of the Order you have placed with Efficient Energies.

15.7 ‘Working Day’ means Monday to Friday, excluding Bank or other Public holidays.

15.8 ‘Fixed Fee’ is defined as a set price that is payable for the service offered.